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Frequently Asked Questions
Mum’s Papilles & CareSimple answers for
Simple answers for
support you in the best possible way
How does the command work?
You choose your meals from the weekly menus and confirm your order by Tuesday at 11:59 PM (Week 1). Delivery takes place on Friday or Saturday of the following week (Week 2), depending on your municipality. A confirmation is sent to you after validation.
What is the minimum order quantity?
The minimum amount to qualify for free shipping is:
✔ 4 classic meals,
or
✔ €50 purchase.
You can of course order less, but in that case, a delivery fee contribution of €5 will apply.
Do the menus change every week?
Yes. Each week, a new selection of meals, soups, and snacks is offered, based on the seasons and available ingredients.
Do you offer soups?
Yes. A soup is offered every week: a smooth and comforting velvety soup.
Can I also order snacks?
Yes. Every week, we offer one or more sweet treats: homemade compotes, gourmet bites, delicate muffins as well as our signature crêpes.
How do you guarantee the cold chain?
We maintain the cold chain from our kitchen until hand delivery. Once you receive the box, the meals must be placed immediately in the refrigerator (0–4 °C).
Are your meals suitable for people undergoing treatment or in recovery?
Our recipes are developed with the help of a dietitian-nutritionist.
They are designed to be:
simple to enjoy,
✔ varied,
balanced,
✔ tailored to sometimes fickle appetites.
However, we remain within a non-medical approach, centered on well-being, the pleasure of eating, and everyday simplicity.
How are the main meals stored?
The meals are packaged in a modified atmosphere (MAP), which ensures optimal preservation for 5 to 7 days in the refrigerator (0–4 °C). The exact Use By Date is indicated on each label. The meals can be reheated in just a few minutes in the microwave or traditional oven.
And the soups and snacks?
They must be kept in the refrigerator and consumed within 2 to 3 days of delivery. The expiration date is indicated on each label.
When will I receive my delivery?
On Fridays or Saturdays, depending on your municipality in Walloon Brabant.
Can I freeze your meals?
Yes. Main meals, soups, and certain snacks can be frozen provided that the cold chain has been maintained. The instructions are indicated on the label.
Can I choose my delivery time slot?
Our delivery routes are organized by zones, for ecological reasons and logistical consistency.
Before delivery, you will receive:
• on the day of the visit,
• an estimated time slot.
If you have any special requirements, please let us know: we will do our best to accommodate them.
What happens if I am not there for the delivery?
Because it is essential to maintain the cold chain:
• we never drop off meals outside or in a cooler,
• we will contact you in case of absence,
• we can deliver to a designated neighbor,
• or reschedule a delivery according to availability.
Can I have a box delivered to someone I know?
Yes. It is enough for someone to be able to receive the box during the delivery route. It is a particularly appreciated gesture when a loved one is going through a busier or more fragile time.
