{"id":367,"date":"2023-02-08T16:19:11","date_gmt":"2023-02-08T16:19:11","guid":{"rendered":"http:\/\/bracketweb.com\/ogenixwp\/?page_id=367"},"modified":"2026-09-03T07:10:45","modified_gmt":"2026-09-03T07:10:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/mumspapillescare.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"367\" class=\"elementor elementor-367\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b876126 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b876126\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c842720\" data-id=\"c842720\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca3ae03 elementor-widget elementor-widget-ogenix-faq\" data-id=\"ca3ae03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ogenix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!--FAQs Page Start-->\r\n\t<section class=\"faq-page\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"faq-page__top\">\r\n\t\t\t\t<div class=\"section-title text-center\">\r\n\t\t\t\t\t<span class=\"section-title__tagline\">Mum\u2019s Papilles &amp; Care<\/span><h2 class=\"section-title__title\">Simple answers for <br>support you in the best possible way<\/h2>\t\t\t\t<\/div>\r\n\t\t\t\t<form role=\"search\" method=\"get\" action=\"https:\/\/mumspapillescare.be\/en\/\" class=\"faq-page__search-form\" data-trp-original-action=\"https:\/\/mumspapillescare.be\/en\/\">\r\n\t\t\t\t\t<input name=\"s\" type=\"search\" value=\"\" placeholder=\"Search here anything...\">\r\n\t\t\t\t\t<button type=\"submit\"><i class=\"icon-magnifying-glass\"><\/i><\/button>\r\n\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq-page__bottom\">\r\n\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t<div class=\"col-xl-6 col-lg-6\">\r\n\t\t\t\t\t\t<div class=\"faq-page__single\">\r\n\t\t\t\t\t\t\t<div class=\"accrodion-grp faq-one-accrodion\" data-grp-name=\"faq-one-accrodion-1\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion active\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">How does the command work?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">You choose your meals from the weekly menus and confirm your order by Tuesday at 11:59 PM (Week 1). Delivery takes place on Friday or Saturday of the following week (Week 2), depending on your municipality. A confirmation is sent to you after validation.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">What is the minimum order quantity?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">The minimum amount to qualify for free shipping is:\n<br>\u2714 4 classic meals,\nor\n<br>\u2714 \u20ac50 purchase.<br>\nYou can of course order less, but in that case, a delivery fee contribution of \u20ac5 will apply.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Do the menus change every week?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Yes.\nEach week, a new selection of meals, soups, and snacks is offered, based on the seasons and available ingredients.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Do you offer soups?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Yes.\nA soup is offered every week: a smooth and comforting velvety soup.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Can I also order snacks?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Yes.\nEvery week, we offer one or more sweet treats:\nhomemade compotes, gourmet bites, delicate muffins as well as our signature cr\u00eapes.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">How do you guarantee the cold chain?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">We maintain the cold chain from our kitchen until hand delivery. Once you receive the box, the meals must be placed immediately in the refrigerator (0\u20134 \u00b0C).<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Are your meals suitable for people undergoing treatment or in recovery?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Our recipes are developed with the help of a dietitian-nutritionist.\nThey are designed to be:\n\n<br>simple to enjoy,\n<br>\u2714 varied,\n<br>balanced,\n<br>\u2714 tailored to sometimes fickle appetites.\n<br>However, we remain within a non-medical approach, centered on well-being, the pleasure of eating, and everyday simplicity.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"col-xl-6 col-lg-6\">\r\n\t\t\t\t\t\t<div class=\"faq-page__single\">\r\n\t\t\t\t\t\t\t<div class=\"accrodion-grp faq-one-accrodion\" data-grp-name=\"faq-one-accrodion-2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion active\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">How are the main meals stored?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">The meals are packaged in a modified atmosphere (MAP), which ensures optimal preservation for 5 to 7 days in the refrigerator (0\u20134 \u00b0C). The exact Use By Date is indicated on each label. The meals can be reheated in just a few minutes in the microwave or traditional oven.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">And the soups and snacks?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">They must be kept in the refrigerator and consumed within 2 to 3 days of delivery. The expiration date is indicated on each label.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">When will I receive my delivery?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">On Fridays or Saturdays, depending on your municipality in Walloon Brabant.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Can I freeze your meals?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Yes. Main meals, soups, and certain snacks can be frozen provided that the cold chain has been maintained. The instructions are indicated on the label.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Can I choose my delivery time slot?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Our delivery routes are organized by zones, for ecological reasons and logistical consistency.\nBefore delivery, you will receive:\n<br>\u2022 on the day of the visit,\n<br>\u2022 an estimated time slot.\n<br>If you have any special requirements, please let us know: we will do our best to accommodate them.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">What happens if I am not there for the delivery?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Because it is essential to maintain the cold chain:\n<br>\u2022 we never drop off meals outside or in a cooler,\n<br>\u2022 we will contact you in case of absence,\n<br>\u2022 we can deliver to a designated neighbor,\n<br>\u2022 or reschedule a delivery according to availability.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"\">Can I have a box delivered to someone I know?<\/h4>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Yes.\nIt is enough for someone to be able to receive the box during the delivery route.\nIt is a particularly appreciated gesture when a loved one is going through a busier or more fragile time.<\/p>\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.inner -->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/section>\r\n\t<!--FAQs Page End-->\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Mum\u2019s Papilles &amp; Care Des r\u00e9ponses simples pour vous accompagner au mieux Comment fonctionne la commande ? Vous choisissez vos repas parmi les menus de la semaine et validez votre commande jusqu\u2019au mardi \u00e0 23h59 (semaine 1). La livraison a lieu le vendredi ou le samedi de la semaine suivante (semaine 2), selon votre commune. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-367","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ : commande, conservation et livraison de vos repas<\/title>\n<meta name=\"description\" content=\"D\u00e9lais de commande, minimum, conservation 5 \u00e0 7 jours au frigo, cong\u00e9lation, zones desservies : les r\u00e9ponses aux questions que l&#039;on nous pose le plus.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mumspapillescare.be\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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