{"id":3275,"date":"2026-08-13T11:55:43","date_gmt":"2026-08-13T11:55:43","guid":{"rendered":"https:\/\/mumspapillescare.be\/?page_id=3275"},"modified":"2026-08-28T12:23:40","modified_gmt":"2026-08-28T12:23:40","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/mumspapillescare.be\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3275\" class=\"elementor elementor-3275\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b411b5 e-con e-atomic-element e-flexbox-base e-19380e0\" data-id=\"8b411b5\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8b411b5\">\n    <div class=\"elementor-element elementor-element-3c92835 e-con e-atomic-element e-flexbox-base e-3c92835-d3cbcda\" data-id=\"3c92835\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3c92835\">\n    \t\t<div class=\"elementor-element elementor-element-6915b27 elementor-widget elementor-widget-text-editor\" data-id=\"6915b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Preamble<\/h2><p>The purpose of this privacy policy is to explain, with complete transparency, how Mum\u2019s Papilles &amp; Care collects, uses, and protects the personal data of the data subjects, as well as to inform them of the measures implemented to guarantee its confidentiality and security.<\/p><p>Mum\u2019s Papilles &amp; Care places a special importance on respect for privacy and the responsible processing of personal data, in compliance with applicable regulations, and notably Regulation (EU) 2016\/679 on data protection (GDPR).<\/p><p>This policy is subject to modification or update at any time, particularly in the event of changes in legislation, regulations, or the practices of Mum's Papilles &amp; Care. It is therefore recommended that you consult it regularly to review the most recent version.<\/p><h2>\u00a0<\/h2><h2>1. The data controller<\/h2><p>The controller of the personal data collected and processed in the context of the use of the website <a href=\"https:\/\/mumspapillescare.be\/en\/\">www.mumspapillescare.be<\/a> and of the proposed services is Madame Cindy Tilman.<\/p><p>The activity is carried out under the business name Mum\u2019s Papilles &amp; Care.<\/p><p>Data controller:<\/p><p>Mrs. Cindy Tilman<br \/>Address: Clos de l\u2019Aronelle 19, 1474 Genappe (Belgium)<br \/>Phone: <a href=\"tel:+32496503135\">+32 496 50 31 35<\/a><br \/>Email address: <a href=\"mailto:contact@mumspapillescare.be\">contact@mumspapillescare.be<\/a><\/p><p>Mum\u2019s Papilles &amp; Care is operated as a limited liability company (SRL), registered with the Crossroads Bank for Enterprises under company number BCE 1040.338.361 and subject to VAT under number BE 1040.338.361.<\/p><p>Considering the nature and scale of the activity, no data protection officer (DPO) has been appointed.<\/p><p>Any question relating to the processing of personal data may be addressed directly to the data controller via the contact details mentioned above.<\/p><p>As the data controller, Ms. Cindy Tilman undertakes to comply with the obligations set out in the applicable data protection regulations, in particular by guaranteeing the rights of data subjects, ensuring the security and confidentiality of the data processed, and maintaining the required records, where applicable.<\/p><h2>\u00a0<\/h2><h2>2. Collected data, purposes, and collection methods<\/h2><p>Mum\u2019s Papilles &amp; Care ensures that it only collects and processes personal data that is adequate, relevant, and strictly necessary for the purposes pursued, in accordance with the data minimization principle set out in the GDPR.<\/p><p>The collection methods and the categories of data processed may vary depending on the purposes of the processing.<\/p><p>The treatments applied are described below.<\/p><h3>2.1 Customer and Order Management<\/h3><h4>Purpose of the processing<\/h4><p>Customer relationship management, including in particular order management, customer accounts, contracts, invoicing, accounting, and delivery tracking.<\/p><h4>Collected data<\/h4><ul><li>Identification data: last name, first name; ;<\/li><li>Contact details: postal address, email address, phone number;<\/li><li>Order data: ordered products, any preferences, order dates and terms; ;<\/li><li>Billing and accounting data; ;<\/li><li>Delivery details: address and specific instructions.<\/li><\/ul><h4>Collection methods<\/h4><ul><li>Online order forms; ;<\/li><li>Creation and management of a customer account, where applicable; ;<\/li><li>Email or telephone exchanges.<\/li><\/ul><h3>2.2 Contact Request Management<\/h3><h4>Purpose of the processing<\/h4><p>Respond to information, contact, or inquiry requests submitted via the website or by email.<\/p><h4>Collected data<\/h4><ul><li>Last name and first name ;<\/li><li>Email address; ;<\/li><li>Phone number (if applicable); ;<\/li><li>Message content.<\/li><\/ul><h4>Collection methods<\/h4><ul><li>Contact form on the website; ;<\/li><li>Email or phone communications.<\/li><\/ul><h3>2.3 Newsletter management<\/h3><h4>Purpose of the processing<\/h4><p>Sending information, news, and communications related to the activities of Mum\u2019s Papilles &amp; Care.<\/p><h4>Collected data<\/h4><ul><li>Email address.<\/li><\/ul><h4>Collection methods<\/h4><ul><li>Voluntary newsletter subscription form.<\/li><\/ul><h3>2.4 Site navigation<\/h3><h4>Purpose of the processing<\/h4><p>Improving site performance, measuring audience, and optimizing the user experience.<\/p><h4>Collected data<\/h4><ul><li>Navigation data (IP address, cookies, browsing data), under the conditions described in the article relating to cookies.<\/li><\/ul><h4>Collection methods<\/h4><ul><li>Use of the website and deposit of cookies, with the user's consent when required.<\/li><\/ul><h2>\u00a0<\/h2><h2>3. Legal bases justifying data processing<\/h2><p>The processing of personal data includes any operation performed on such data, such as their collection, recording, use, storage, or deletion.<\/p><p>In accordance with Regulation (EU) 2016\/679 (GDPR), any processing of personal data is based on a specific legal ground.<\/p><p>The processing carried out by Mum's Papilles &amp; Care is based on the legal grounds described below.<\/p><p>The table below sets out the processing carried out, the purpose of this processing and the legal basis justifying said processing.<\/p><table style=\"width: 100%; border-collapse: collapse;\"><thead><tr><th style=\"border: 1px solid #ddd; padding: 10px; text-align: left; vertical-align: top;\">Intended use<\/th><th style=\"border: 1px solid #ddd; padding: 10px; text-align: left; vertical-align: top;\">Legal basis for processing<\/th><\/tr><\/thead><tbody><tr><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">1. Customer, order, and billing management<br \/>Management of customer relations, orders, customer accounts, invoicing, accounting, and associated legal obligations.<\/td><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">Performance of a contract to which the data subject is party or steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) of the GDPR); ;<br \/>Compliance with legal and regulatory obligations (in particular regarding accounting and tax matters) (Article 6, \u00a71, c) of the GDPR).<\/td><\/tr><tr><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">2. Management of contact requests<br \/>Answer information or contact requests sent to Mum\u2019s Papilles &amp; Care.<\/td><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">Legitimate interest of Mum's Papilles &amp; Care in responding to requests addressed to it (Article 6, \u00a71, f) of the GDPR).<\/td><\/tr><tr><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">3. Sending the newsletter<br \/>Sending electronic communications, information, and news relating to the activities of Mum\u2019s Papilles &amp; Care.<\/td><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">Explicit consent of the data subject (Article 6, paragraph 1, point (a) of the GDPR).<\/td><\/tr><tr><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">4. Navigation and Cookie Management<br \/>Improvement of site functionality, audience analysis, and optimization of the user experience.<\/td><td style=\"border: 1px solid #ddd; padding: 10px; vertical-align: top;\">User consent for non-essential cookies (Article 6, paragraph 1, point (a) of the GDPR); ;<br \/>Legitimate interest for cookies strictly necessary for the operation of the website (Article 6, paragraph 1, point (f) of the GDPR).<\/td><\/tr><\/tbody><\/table><h2>\u00a0<\/h2><h2>4. Data retention period<\/h2><p>Personal data is kept only for the period necessary for the purposes for which it was collected, in compliance with applicable regulations.<\/p><p>In particular:<\/p><ul><li>Data related to customer management, orders, and commercial relations are kept for a maximum period of five (5) years from the last interaction or the last order, barring any legal obligation requiring a longer retention period, particularly regarding accounting and tax matters.<\/li><li>The data necessary for compliance with legal and accounting obligations are kept for the period required by applicable legislation, and then archived or deleted in accordance with the rules in force; ;<\/li><li>The data collected as part of contact requests is kept for a maximum period of twelve (12) months from the last exchange; ;<\/li><li>Data used for newsletter purposes is kept until the consent is withdrawn by the data subject (unsubscribe); ;<\/li><li>Browsing data and cookies are kept for a maximum period of thirteen (13) months, in accordance with applicable regulations.<\/li><\/ul><p>Upon the expiry of these periods, the data are deleted or anonymized, barring any legal obligation requiring longer retention.<\/p><h2>\u00a0<\/h2><h2>5. Communication of data to third parties<\/h2><p>The personal data collected by Mum\u2019s Papilles &amp; Care is processed confidentially and is neither sold, rented, nor transferred to third parties for commercial purposes.<\/p><h3>5.1. Sharing in the context of the activity<\/h3><p>Certain personal data may be disclosed, solely when necessary, to duly authorized service providers or subcontractors operating within the scope of Mum\u2019s Papilles &amp; Care's activities, such as in particular:<\/p><ul><li>the accountant ;<\/li><li>the IT and hosting service providers of the website; ;<\/li><li>secure payment service providers ;<\/li><li>messaging or newsletter service providers; ;<\/li><li>delivery services or logistics providers, where applicable.<\/li><\/ul><p>The website <a href=\"https:\/\/mumspapillescare.be\/en\/\">www.mumspapillescare.be<\/a> is hosted by Infomaniak.<\/p><p>Technical management, maintenance and administration of the site are provided by the company Wapix, represented by Charly Misme.<\/p><p>Payments can be made by bank transfer or via the secure payment system available on the website.<\/p><p>No banking data is stored by Mum\u2019s Papilles &amp; Care. Transactions are processed by secure payment providers.<\/p><p>In this context, these service providers may be required to access certain personal data exclusively for technical reasons. They only have access to the data strictly necessary for the performance of their duties and are contractually required to respect the confidentiality and security of the data, in accordance with applicable data protection regulations.<\/p><h3>5.2. Legal Obligations<\/h3><p>Personal data may also be disclosed to the competent administrative, tax, or judicial authorities when such disclosure is required by law, regulation, or a judicial decision.<\/p><h3>5.3. Protection of rights<\/h3><p>Mum\u2019s Papilles &amp; Care may be required to disclose certain personal data when acting in good faith and such disclosure is necessary to:<\/p><ul><li>To comply with a legal or regulatory obligation; ;<\/li><li>Protect one's rights, security, or that of users; ;<\/li><li>Prevent or detect any fraud or misuse of services.<\/li><\/ul><h3>5.4. List of subcontractors<\/h3><p>Mum\u2019s Papilles &amp; Care keeps an up-to-date list of its subcontractors.<\/p><p>For security reasons, this list is only provided upon direct request by the person concerned.<\/p><p>Any request may be sent to the data controller via the contact details mentioned in this privacy policy.<\/p><h2>\u00a0<\/h2><h2>6. Data transfer outside the European Union<\/h2><p>Personal data are processed and hosted within the European Union.<\/p><p>Mum\u2019s Papilles &amp; Care does not transfer data outside of the European Union.<\/p><p>If, exceptionally, a transfer were to take place to a country located outside the European Union, it would only be carried out in compliance with the safeguards provided for by the GDPR, notably in the presence of an adequacy decision by the European Commission or appropriate safeguards such as standard contractual clauses.<\/p><p>The data subject can obtain further information on these safeguards by contacting the data controller.<\/p><h2>\u00a0<\/h2><h2>7. Rights of data subjects<\/h2><p>In accordance with applicable data protection regulations, any person concerned by the processing of their personal data has the following rights:<\/p><ul><li>Right of access: obtain confirmation as to whether or not personal data is being processed and, where applicable, access such data; ;<\/li><li>Right to rectification: request the correction of inaccurate, incomplete, or outdated data; ;<\/li><li>Right to erasure (right to be forgotten): request the deletion of personal data when it is no longer necessary for the purposes for which it was collected or when consent is withdrawn; ;<\/li><li>Right to restriction of processing: request the temporary suspension of the processing of certain data, in particular in the event of a dispute regarding their accuracy or lawfulness; ;<\/li><li>Right to object: to object, on grounds relating to your particular situation, to processing based on legitimate interest; ;<\/li><li>Right to data portability: to receive the personal data provided in a structured, commonly used format, or to request their transmission to another data controller, where technically feasible.<\/li><li>Right to lodge a complaint: lodge a complaint with the Data Protection Authority (DPA) when the data subject considers that the processing of their personal data does not comply with the applicable regulations; ;<\/li><\/ul><p>When processing is based on consent, such consent may be withdrawn at any time, without affecting the lawfulness of processing based on consent before its withdrawal.<\/p><h4>Exercise of rights<\/h4><p>For any questions regarding the exercise of these rights, the data subject may contact the data controller at the following address:<\/p><p><a href=\"mailto:contact@mumspapillescare.be\">contact@mumspapillescare.be<\/a><\/p><p>Mum's Papilles &amp; Care is committed to responding to any request as quickly as possible and, at the latest, within the legal timeframe of one month from its receipt.<\/p><p>However, these rights are not absolute. In certain cases, Mum\u2019s Papilles &amp; Care may be required to retain certain data or to limit the exercise of these rights in order to comply with a legal or regulatory obligation. In such an event, the data subject will be duly informed.<\/p><h2>\u00a0<\/h2><h2>8. Complaints and appeals<\/h2><p>For any questions relating to the processing of their personal data or the exercise of their rights, the data subject is invited to contact the data controller as a priority.<\/p><p>Requests can be sent:<\/p><p>by email to the following address: <a href=\"mailto:contact@mumspapillescare.be\">contact@mumspapillescare.be<\/a><\/p><p>or by post to the following address:<\/p><p>Mum\u2019s Papilles &amp; Care<br \/>Clos de l\u2019Aronelle 19,<br \/>1474 Genappe (Belgium)<\/p><p>This period may be extended by an additional two months in the event of a complex request or a high volume of requests. In such cases, the data subject will be informed of this extension within one month of receipt of their request.<\/p><p>In any case, Mum\u2019s Papilles &amp; Care strives to respond to requests while respecting the rights and freedoms of other individuals concerned.<\/p><p>Without prejudice to any other administrative or judicial remedy, the data subject also has the right to lodge a complaint with a competent supervisory authority, namely:<\/p><p>Data Protection Authority (DPA)<br \/>35 Press Street<br \/>1000 Brussels - Belgium<br \/>Phone: <a href=\"tel:+3222744800\">+32 (0)2 274 48 00<\/a><br \/>Email: <a href=\"mailto:contact@apd-gba.be\">contact@apd-gba.be<\/a><br \/>Website: <a href=\"https:\/\/www.autoriteprotectiondonnees.be\" target=\"_blank\" rel=\"noopener\">www.autoriteprotectiondonnees.be<\/a><\/p><p>Additional information regarding complaints and remedies is available on the Data Protection Authority website.<\/p><p>The data subject may also lodge an appeal with the competent courts, in particular before the court of first instance of their place of residence.<\/p><h2>\u00a0<\/h2><h2>9. Data Security and Privacy<\/h2><p>Mum\u2019s Papilles &amp; Care implements appropriate technical and organizational measures to ensure the security and confidentiality of the personal data processed and to protect it against any loss, destruction, alteration, disclosure, or unauthorized access.<\/p><p>These measures take into account in particular the nature of the data processed, the risks presented by the processing, and the state of technical knowledge.<\/p><p>As such, Mum's Papilles &amp; Care ensures in particular that:<\/p><ul><li>Limit access to personal data strictly to authorized individuals and service providers who need access for the performance of their duties; ;<\/li><li>Use computer tools, hosting services, and secure payment solutions; ;<\/li><li>Mettre en place des mots de passe robustes et des dispositifs de protection adapt\u00e9s ;<\/li><li>Ne conserver que les donn\u00e9es strictement n\u00e9cessaires \u00e0 l\u2019activit\u00e9.<\/li><\/ul><p>En cas de violation de donn\u00e9es \u00e0 caract\u00e8re personnel susceptible d\u2019engendrer un risque pour les droits et libert\u00e9s des personnes concern\u00e9es, Mum\u2019s Papilles &amp; Care s\u2019engage \u00e0 notifier l\u2019autorit\u00e9 de contr\u00f4le comp\u00e9tente et, le cas \u00e9ch\u00e9ant, les personnes concern\u00e9es, conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur.<\/p><h2>\u00a0<\/h2><h2>10. Cookies<\/h2><p>The website <a href=\"https:\/\/mumspapillescare.be\/en\/\">www.mumspapillescare.be<\/a> utilise des cookies et autres traceurs similaires afin d\u2019assurer son bon fonctionnement, d\u2019am\u00e9liorer l\u2019exp\u00e9rience utilisateur et, le cas \u00e9ch\u00e9ant, de mesurer l\u2019audience.<\/p><p>Lors de la premi\u00e8re visite sur le site, un bandeau d\u2019information permet \u00e0 l\u2019utilisateur d\u2019accepter, de refuser ou de param\u00e9trer l\u2019utilisation des cookies, conform\u00e9ment \u00e0 la r\u00e9glementation applicable.<\/p><p>Pour plus d\u2019informations sur les types de cookies utilis\u00e9s, leurs finalit\u00e9s et les modalit\u00e9s de gestion des pr\u00e9f\u00e9rences, l\u2019utilisateur est invit\u00e9 \u00e0 consulter la Politique en mati\u00e8re de cookies disponible sur le site internet.<\/p><p>Il peut \u00e0 tout moment modifier ses pr\u00e9f\u00e9rences en mati\u00e8re de cookies via les param\u00e8tres disponibles sur le site.<\/p><h2>\u00a0<\/h2><h2>11. Droit applicable et juridiction comp\u00e9tente<\/h2><p>La pr\u00e9sente politique de confidentialit\u00e9 est r\u00e9gie par le droit belge.<\/p><p>En cas de litige relatif \u00e0 l\u2019interpr\u00e9tation ou \u00e0 l\u2019ex\u00e9cution de la pr\u00e9sente politique, et \u00e0 d\u00e9faut de r\u00e9solution amiable, les tribunaux comp\u00e9tents seront ceux de l\u2019arrondissement judiciaire du domicile du responsable du traitement, sauf disposition l\u00e9gale imp\u00e9rative contraire.<\/p><h2>\u00a0<\/h2><h2>12. Mise \u00e0 jour de la pr\u00e9sente charte<\/h2><p>La pr\u00e9sente politique de confidentialit\u00e9 peut \u00eatre amen\u00e9e \u00e0 \u00e9voluer afin de tenir compte des modifications l\u00e9gales, r\u00e9glementaires ou de l\u2019\u00e9volution des pratiques de Mum\u2019s Papilles &amp; Care.<\/p><p>Toute modification sera publi\u00e9e sur le site internet. Il est d\u00e8s lors recommand\u00e9 de consulter r\u00e9guli\u00e8rement la pr\u00e9sente politique afin de prendre connaissance de sa version la plus r\u00e9cente.<\/p><p>\u00a0<\/p><h2>13. \u00c0 propos de nos images<\/h2><p>Nos photographies pr\u00e9sentent les plats et l\u2019univers r\u00e9el de Mum\u2019s Papilles &amp; Care. Certaines peuvent \u00eatre retouch\u00e9es ou adapt\u00e9es \u00e0 l\u2019aide de l\u2019intelligence artificielle. Certains visuels peuvent \u00e9galement \u00eatre cr\u00e9\u00e9s \u00e0 partir de nos photographies originales avec l\u2019aide de l\u2019IA.<\/p><p>\u00a0<\/p><p><em>Derni\u00e8re mise \u00e0 jour : Juillet 2026<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9ambule La pr\u00e9sente politique de confidentialit\u00e9 a pour objet d\u2019expliquer, en toute transparence, la mani\u00e8re dont Mum\u2019s Papilles &amp; Care collecte, utilise et prot\u00e8ge les donn\u00e9es \u00e0 caract\u00e8re personnel des personnes concern\u00e9es, ainsi que de les informer des mesures mises en place afin d\u2019en garantir la confidentialit\u00e9 et la s\u00e9curit\u00e9. Mum\u2019s Papilles &amp; Care attache [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3275","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Mum&#039;s<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mumspapillescare.be\/en\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 - Mum&#039;s\" \/>\n<meta property=\"og:description\" content=\"Pr\u00e9ambule La pr\u00e9sente politique de confidentialit\u00e9 a pour objet d\u2019expliquer, en toute transparence, la mani\u00e8re dont Mum\u2019s Papilles &amp; Care collecte, utilise et prot\u00e8ge les donn\u00e9es \u00e0 caract\u00e8re personnel des personnes concern\u00e9es, ainsi que de les informer des mesures mises en place afin d\u2019en garantir la confidentialit\u00e9 et la s\u00e9curit\u00e9. 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